FAQs

We take pride in giving you a wonderful unboxing experience so please allow 3 business days for your order to be processed for shipping. While we make every effort to fulfill orders as quickly as possible, understand that we are a team of humans with human hands...and no one wants a broken Shiny Brite! Trust us, when you see how beautiful your package looks, you’ll understand! 💚❤️

Preorder Info

Preorders have their own set of shipping & return policies that differ from our normal in-stock items so we have a page dedicated all to preorders! Head on over there & if you still have questions...shoot us an email!

Preorder Info

It is our absolute pleasure to provide free shipping for all US domestic orders over $50 (total after any discounts)!

For orders under $50, please see below for shipping costs paid by the customer:

Order Total: Shipping Cost

$0-$24.99: $5

$25-$49.99: $8

$50+: Free Shipping!

💡Shipping times vary by destination but are usually 5-8 days. We are unable to accommodate expedited shipping at this time, so please plan accordingly. We want your new Christmas cheer to get there in time!🎄

🌟 Once our elves have shipped your order, it is out of our hands and into the carrier’s hands. We will provide tracking so you can keep an eye on things!

💡We apologize, but we cannot be held responsible for stolen packages or missing packages marked as delivered by the shipping companies. More often than not, the matter will be resolved within a few days. Please make sure you are shipping your package to a safe location.

Preorder Info

Preorders have their own set of shipping & return policies that differ from our normal in-stock items so we have a page dedicated all to preorders! Head on over there & if you still have questions...shoot us an email!

Preorder Info

We are located in the US & are working very hard to add in shipping to our neighbors to the north (Canada 😉 ) but at this time we cannot ship any international orders. Please stay tuned and keep checking back!! 💚❤️

Once an order is shipped, you will be emailed a tracking number. From there, you can track with the carrier.

We strive to ship orders ASAP. For this reason we have a very limited time frame of 1 hour to cancel or change orders. Please email us at info@candycanechristmascompany.com with your request.

Preorder Info

Preorders have their own set of shipping & return policies that differ from our normal in-stock items so we have a page dedicated all to preorders! Head on over there & if you still have questions...shoot us an email!

Preorder Info

Your business means the world to us, and we want you to love your new Christmas décor as much as we do. This is why we ask you to shop away for as long as it takes to carefully choose your items. We do not offer returns/exchanges for change of mind.

🌟Please note that a lot of our collections are vintage-inspired and thus you can expect quality & color variations, chipping, and an overall aged look. Bear in mind that this isn’t a flaw, rather it adds to the vintage look and authenticity!

Order Receipt
Due to the 7-day return window, we ask that you inspect your order right away upon delivery to make sure everything arrived safe & sound. Please keep all packaging: including the shipping box, product boxes, bubble wrap & tissue paper until you've had a chance to check over your new Christmas goodies.

We pride ourselves on packaging each & every item with care, but occasionally damage occurs in shipping that we cannot anticipate. 

Damages and issues
💡We apologize, but we cannot be held responsible for stolen packages or missing packages marked as delivered by the shipping companies. More often than not, the matter will not be resolved. Please make sure you are shipping your package to a safe location.

If anything from your order arrives broken or damaged, please email us within 7 days of receipt at info@candycanechristmascompany.com with photos of the damage. We will process your request, and once accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

We ask that you use the original packaging to repack the items for return. Due to the very fragile nature of our products, we cannot accept returns that are not in original packaging.

Click here for complete refund policy.

Preorder Info

Preorders have their own set of shipping & return policies that differ from our normal in-stock items so we have a page dedicated all to preorders! Head on over there & if you still have questions...shoot us an email!

Preorder Info

Yeah…you received a gift card! Someone thinks you're special! You can redeem the gift card by checking the gift card option at checkout & then entering its unique code (it isn't case sensitive!). Gift card balances are applied to the total value of an order, which can include taxes and shipping. The good news is you don't have to spend it all at once…you can come back and use the remaining balance to shop with us again! 😁

🌟 If the balance available on the gift card is less than the order total, you are prompted to add a second payment option.

Short answer is...no! But, don't worry, we will be happy to check the balance for you. Please shoot us an email at info@candycanechristmascompany.com and we will get back to you with the balance. 👍

Good question! 🎄 Here are links to all of our store policies:

Privacy Policy

Refund Policy

Shipping Policy

Terms of Service

To join the Candy Cane Loyalty Points Program, click "Join Now" in the popup at the bottom of the page and create an account. If you are an existing customer, please use the same email used when you placed an order with us. 

For those folks with accounts already, click "Already have an account? Log In." Once you are logged in, you are ready to start earning points!🎉🎉

💡It can take a few minutes for the "activate your account" email to arrive...but not to worry, the elves will get it to you!!🤩

💡Once you are all signed up & logged in, you can check your balance, history, ways to redeem, etc through the Rewards popup or your rewards page. That can be found here!

We’ve got quite a few ways to earn points so be sure to read through all the options!🤩

1. Create an Account- 100 Points (Given immediately.)

2. Enter Birthday- 500 Points on Birthday (Birthday Reward is given once a year, on the exact day of the customer's birthday)

3. Subscribe to Newsletter- 100 Points (Given immediately.)

4. Follow on Instagram- 100 Points (Given immediately.)

5. Place an Order- 5 Points for every $1 Spent (Given once order is placed & paid.)

6. Refer a New Customer- 500 Points (Given once the referred customer places an order & is paid.) Referral must use link you provide to place order.

💡To earn points for placing an order, you must place orders through our website https://www.candycanechristmascompany.com/ (not Insta or Shop) & you must be logged into your rewards account. 

Soooo many ways to earn points!! Let's get started!🎁

💡Once you are all signed up & logged in, you can check your balance, history, ways to redeem, etc through the Rewards popup or your rewards page. That can be found here!

Ooh la la, you've gained a bunch of points, so let's use them for some fun Christmas goodies!!🎅 The program keeps a running tally of how many points you currently have & if you have enough and/or how many more you need to redeem for $.

Us elves are all about giving, so here’s the redemption options…

1. $5 Off Entire Order- 500 Points

2. $10 Off Entire Order- 1000 Points

3. $15 Off Entire Order- 1500 Points

4. $20 Off Entire Order- 2000 Points

5. $25 Off Entire Order- 2500 Points

To redeem, make sure you’re logged in & either use the Rewards popup or Rewards page. Choose your preferred redemption option, the code is copied, and will be applied when you checkout. Easy peasy! Happy Shopping!🎁

💡Only one redemption coupon can be applied at once & only one can be used per order. Max $ amount off one order is $25!🫶

💡Points cannot be redeemed in combination with promotions...think flash sales and % off events. Points can be redeemed for clearance items!

💡Once you are all signed up & logged in, you can check your balance, history, ways to redeem, etc through the Rewards popup or your rewards page. That can be found here!