Our Most Common Questions!

If we missed something, please send us your question in a message here or email us at info@candycanechristmascompany.com.

⭐️Due to the sheer volume of correspondence, please do not DM us on Instagram with order issues as we cannot guarantee we will see your message. All correspondence must go to info@candycanechristmascompany.com. This way we can insure we promptly address your concerns!

  How long does it take to process an order?

  What are your shipping policies?

  Do you ship internationally?

  How do I track my order?

  Can I change or cancel an order?

  Do you accept returns?

  Can I check the balance on my gift card?

  What are your store policies?

  How do I join the Cane Cane Loyalty Program?

  How can I earn Candy Cane Points?

  How can I redeem Candy Cane Points?